Support

Help with bMusic

Five things account for almost every message: Wi-Fi Transfer not connecting, iCloud sync sitting still, a file that will not play, lyrics that fail, and the trial or restoring on a new device. Start here — and if the answer is not on this page, tell us from inside the app.

Telling us

There is no support mailbox on purpose: a second inbox is a second place for a message to be missed. bMusic carries the box instead — Settings → Send Feedback goes straight to the person who makes it, and every message is read.

Where it is
Open bMusic, go to Settings and scroll to Support. Send Feedback is the first row; Write a Review is under it, and Read the FAQ comes back to this page.
What goes with it
A short block that goes with every message, so the first reply is not a question about your phone: version, build, device model, iOS version, interface language, roughly how many songs are in the library, how much space they take, whether iCloud sync is on, and whether bMusic is unlocked. No song titles, no file names, no account, nothing out of your library.

FAQ

The five that come up most

Each one has its own section, so a reply can point straight at the answer.

Wi-Fi Transfer will not connect

The transfer runs directly between your computer and your iPhone on your own network. Our server only helps the two find each other, so nearly everything that goes wrong here is the network between them.

The phone reads the code and then cannot reach the computer.
Both devices have to be on the same Wi-Fi network — a phone on mobile data cannot reach a computer on your router however strong the signal is, so turn Wi-Fi on and join the network the computer is on. The first time, iOS also asks bMusic for permission to find devices on the local network; if that was declined, it is in the iPhone’s own Settings app under bMusic → Local Network.
The code scans, but the page on the computer just spins.
Hotel, guest and many office networks stop two devices on them from talking to each other — a router setting usually called client or AP isolation — and nothing in the app can go round it. A VPN running on either device has the same effect. The quickest way past both is a personal hotspot from the phone that the computer joins.
Can I get in without the code?
Yes. The address is printed under the viewfinder on the phone; type it into the computer’s browser instead. It asks nothing of the network beyond the two devices being on the same one, which they have to be anyway.

iCloud sync is slow or stuck

Your library syncs through your own private iCloud database. The records — songs, playlists, likes, listening history, lyrics — move first; the music files themselves are only fetched when you ask for them.

The status says “Not syncing yet — restart bMusic”.
Turning sync on or off takes effect the next time bMusic starts. Close it from the app switcher, open it again, and the status changes. It says the thing that is actually wrong rather than just “restart”, because until you do, nothing is syncing at all.
It has been syncing for a very long time.
The first sync after turning it on moves the whole library, and a big one takes a while. Settings → iCloud counts what is left, and the Download Queue row shows what is still coming down. Download over Wi-Fi Only is on by default, so a sync on mobile data waits for Wi-Fi rather than failing.
Songs show as only in iCloud and will not play.
Those are songs this device knows about but does not hold the file for. Playing one fetches it, and on mobile data bMusic asks first. If nothing arrives, check that the device is signed into the same Apple Account, that iCloud still has space, and that Settings → iCloud → Status is not reporting a failure.

A file will not play

bMusic plays MP3, AAC, M4A, ALAC, FLAC, OPUS, WAV, AIFF. Anything else has to be converted before it comes in — the app never re-encodes your files on the way in, which is rather the point of it.

I imported a file and it will not open.
If the extension is not one of MP3, AAC, M4A, ALAC, FLAC, OPUS, WAV, AIFF, it is not something bMusic can decode; OGG, WMA and APE are the usual ones. Convert the file on the computer and send the result across. If the extension is on the list and it still fails, the file is most likely truncated — play it on the computer first to check.
Songs from Apple Music will not import.
Anything downloaded from Apple Music is protected, and a protected file cannot be played by any app but Music. Tracks bought outright from the iTunes Store are unprotected AAC and play normally.
The song plays, but the title or the cover is wrong.
Everything shown comes out of the file’s own tags, so a wrong title is a wrong tag. Edit Song Info fixes one, Edit Album Info fixes a whole album, and Find Info looks the record up and offers what it finds. FLAC tags and embedded artwork are read like any other format’s.

Lyrics will not transcribe

Lyrics are written down on the device, by listening to the song. Nothing about your music is uploaded — but the model that does the listening is fetched once, and that one download needs a connection.

The first transcription failed.
The first time anybody asks for lyrics, bMusic downloads the speech model — once, from our own server, and never again. On a flaky connection that download is what fails, not the transcription. Try again on stable Wi-Fi; nothing else about the feature touches the network.
It finished, but the words are wrong.
It is transcribing singing rather than looking the song up in a lyrics database, so a loud mix, a heavy accent or several voices at once all cost accuracy. Any line can be corrected by hand afterwards, and an .lrc file you already have can be imported instead.
How long does it take, and does anything leave the phone?
A few minutes for a normal song, in the background, and it can be cancelled at any point. The audio never leaves the device — the model runs on the phone, which is the whole reason that one download exists.

Trial, unlocking and a new phone

Every part of bMusic works for 15 days from the day it is installed. After that it stays a player for good, and one purchase opens the tools — which the App Store handles, and this section is for when that does not stick.

What happens when the trial ends?
Nothing is taken away that you put in. bMusic stays a player: importing, every format, the library, search and playlists are free for good, with no ads, and your files stay readable from the Files app whether you buy or not. What one purchase opens is the work the app does for you — Wi-Fi Transfer, lyrics transcription, vocal removal, splitting a recording by tracklist, tag editing, Find Info & Artwork, Identify by Sound, WebDAV and NAS sources, iCloud sync, listening reports and skins. Nothing is held back during the 15 days.
bMusic is asking me to unlock it again.
Open Settings → About → bMusic Pro and press Restore, with the device signed into the same Apple Account. That is also the fix after a new phone or a restored backup. The iPhone app and the Mac app are one unlock, so restoring on either covers both.
Can my family use it?
Yes. It is shared with a Family Sharing group like any other one-time App Store item, and each person keeps their own separate library.

Still stuck?

Every question on this page came from somebody writing in. If yours is not here, that is worth knowing — Settings → Send Feedback, and the page grows.

Read the guides

Bring your own music

Every part of bMusic works for 15 days from the day you install it, with nothing held back. Send one album across and hear it on your own headphones.

Download on the App Store

iPhone, iPad and Mac · iOS 18.0 or later · MP3, AAC, M4A, ALAC, FLAC, OPUS, WAV, AIFF